Shipping policy
Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email.
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Standard Shipping
- Delivery Time: 5–10 Business Days
- Tracking Included
Express Shipping
- Delivery Time: 2–5 Business Days
- Tracking Included
Please note that delivery times are estimates and may vary depending on your location and carrier delays.
International Shipping
We currently ship to selected international destinations.
International delivery times typically range from 7–21 business days depending on the destination country.
Customers are responsible for any customs duties, taxes, or import fees required by their local authorities.
Order Tracking
Once your order has shipped, you will receive a tracking number via email.
If you have not received tracking information within 5 business days, please contact us.
Delays
Unexpected shipping delays may occur due to:
- Weather conditions
- Customs inspections
- High order volumes
- Carrier disruptions
We appreciate your patience in such situations.
Incorrect Shipping Address
Please ensure your shipping address is correct before placing an order.
We are not responsible for orders shipped to incorrectly provided addresses.
Lost or Damaged Packages
If your package arrives damaged or is lost in transit, please contact us within 7 days of the delivery date.
We will work with the shipping carrier to resolve the issue as quickly as possible.