Վերադարձի քաղաքականություն

Thank you for shopping with us. We want you to be satisfied with your purchase. If you are not completely happy with your order, please review our refund and return policy below.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return, your item must:

• Be unused and in its original condition.
• Be in the original packaging.
• Include all accessories, tags, and documentation (if applicable).
• Be accompanied by proof of purchase or order confirmation.

Items returned without prior approval may not be accepted.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Opened or used beauty, skincare, or cosmetic products.
• Gift cards.
• Clearance or final sale items.
• Personalized or customized products.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide:

• Your order number.
• A description of the issue.
• Clear photos of the product and packaging.

We will review your request and arrange a replacement or refund where applicable.

Refunds

Once your returned item is received and inspected, we will notify you regarding the approval status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional time to post the refund to your account.

Return Shipping Costs

• If the return is due to our error (wrong, defective, or damaged item), we will cover the return shipping costs.
• For all other returns, customers are responsible for return shipping charges unless otherwise stated.

Exchanges

We only replace items if they are defective, damaged, or incorrectly shipped.

For exchange requests, please contact our customer support team.

Order Cancellation

Orders may be canceled within 24 hours of purchase or before shipment, whichever occurs first.

Once an order has been shipped, it cannot be canceled and must follow the return process.